Privacy Policy

CHEAFRICA Hub (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa.

📌 1. Information We Collect
We may collect and process the following information:
Personal details (name, email address, phone number)
Information provided through forms (membership, enquiries, donations, programme participation)
Communication records (emails, messages, feedback)
Website usage data (cookies, analytics)

🎯 2. How We Use Your Information
We use your information to:
Provide and manage our programmes and services

Communicate with you about events, updates, and opportunities
Process donations and memberships
Improve our services and website experience

Comply with legal and regulatory requirements

🤝 3. Sharing of Information
We do not sell or trade your personal information.
We may share information with:
Trusted service providers (e.g. payment processors, IT support)
Partners involved in programme delivery (where necessary)
Authorities when required by law

4. Data Protection
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no online system is completely secure.

🍪 5. Cookies and Website Use
Our website may use cookies to improve user experience and analyse website traffic. You can adjust your browser settings to disable cookies if you prefer.

👶 6. Children’s Privacy
We work with children through our programmes; however, we collect personal information only through parents, caregivers, or authorised educators. We do not knowingly collect personal information directly from children without consent.

✉️ 7. Your Rights
You have the right to:
Access your personal information
Request correction or deletion
Withdraw consent for communications
To exercise these rights, please contact us using the details below.

📞 8. Contact Us
If you have any questions about this Privacy Policy or how your information is used, please contact us:
CHEAFRICA Hub / Milkwood Toy Library
📍 9 Fagan Street, Somerset West
📞 076 140 3437
📧 lize@cheafrica.net